Product support

Frequently Asked Questions:

Normal external storage devices are not secure, everyone can access the data inside once he has the devices at hand.

Encrypted storage devices  protect information by converting it into unreadable code that cannot be deciphered easily by unauthorized people, so even the theft managed to steal your devices, there are no way he can understand your bits & bytes without knowing the passcode to decrypt them back to readable files.

A: If you forget your password, there is no way of accessing any data stored on the key.

You would be required to reset the whole SVault to use the vault again. Do note that ALL data inside would be removed, after resetting your SVault.

When the SVAULT is reset the following occurs:
• All the data on the device is erased.
• The SVAULT device will need to be initialized and formatted.
• A new user password will need to be set.

This will depend on how you want to use the drive. In general, we recommend the following:

exFAT for Linux

NTFS for Windows XP, Windows Vista, Windows 7

HFS+ (Mac OS Extended) for Mac OS X

FAT32 to use it across different platforms like Windows, Mac and Linux (single file size for FAT32 is limited to 4GB)

No, all data in hard drive are encrypted physically.

Even if your HDD is removed from SVault and connected to a computer, they would not be able to read any of your data.

General Usage Instruction

aes256

General Product View:svault-new

LED Indication

 

LED Color Indication
Lock Red Red ON, HDD is locked
Unlock Green Green ON, HDD is unlocked
Setup Orange Create / Modify the user password
R/W Blue Power ON
Blink Data is being transferred

Specifications

 
Product SVAULT USB3.0 Password Encrypted Storage
Material Aluminum
Port USB3.0
Features USB3.0 SuperSpeed port

Secure PIN Access with keypad

Real-time 256-bit AES Hardware Encryption

Software Free Design

Drive Reset Feature

Comments Encryption: AES cypher-block chain mode

Encryption Key: 256-bit

Hashing: 256-bit SHA

O.S Requirements Windows 2000 / XP / Vista / Win7/Win8

Mac OS 10.2 or higher

Linux 2.4.2 or higher(such as Ubuntu, Android…)

Environment Operating Temperature: 5°C ~ 40°C

Operating Humidity: 20%RH ~ 80%RH

Storage Temperature: -20°C ~ 70°C

Storage Humidity: 10%RH ~ 90%RH

Application 1.8”mSATA Drive.

2.5” SATA-I or SATA-II hard disk (up to 9.5mm)

3.5” SATA-I or SATA-II hard disk

1.5Gbps or 3.0Gbps

 

1 – Unlock the SVAULT device:

 

Steps Indication
1.  Connect the SVAULT device to the computer. 1-1
2.  Enter the user password using the keypad, then press the OK key to confirm the password.. 1-2
3.  If the password is correct, the LOCK LED will turn off and the UNLOCK LED will turn on. 1-3

 

NOTE: The default password for the device is 111111 – please change this before storing data on the device.

 

2 – Change the password:

To create a new password, please follow the instructions below:

Note: You must know the old password to use this procedure.

Steps Indication
1.  If the SVAULT device is connected to the computer, disconnect it first before proceeding.  2-1
2.  Press and hold down the ESC key while connecting the SVAULT device to the computer.  2-2
3.  Continue to hold the ESC key for 5 seconds, until the ‘Lock’ and ‘Setup’ LEDs turn on.  2-3
4.  Enter the old password, and press the OK key to confirm. If the password is correct, the ‘Setup’ LED will turn off.  2-4
5.  Enter a new password, and press the OK key.

 

 2-5
6.  Enter the new password again, and press the OK key to confirm it.

 

2-6
7.  If the password change has been successful, the ‘Lock’ LED will turn off, and the ‘Unlock’ LED will turn on: the device is now ready to use.  2-7

Note: If a mistake is made when inputting the password, repeat the procedure from the beginning.

3 – Reset the SVAULT device:

 

If you forget your password or would like to erase all data stored on the SVAULT device, please follow the procedure below:

NOTE: The reset process will clear your password and destroy all data – please back up your data before proceeding.

Steps Indication
1.  If the SVAULT device is connected to the computer, disconnect it first before proceeding.  3-1
2.  Press and hold down both the 1 key and 3 key while connecting the SVAULT device to the computer.  3-2
3.  Continue to hold the 1 key and 3 key for 10 seconds, until both the ‘Lock‘ and ‘R/W‘ LEDs are on.  3-3
4.  Release the keys; the SVAULT device is now reset. (A password must now be created and the device re-formatted before it can be used).  3-4
5.  Press and hold down the ESC key for 5 seconds, until the ‘Setup’ LED also turns on.  3-5
6.  Enter a new password, and press the OK key.  3-6
7.  Enter the new password again, and press the OK key to confirm it.  3-7
8.  If the password change has been successful, the ‘Lock’ LED will turn off, and the ‘Unlock’ LED will turn on: the device now needs to be formatted.  3-8

4 – Format the SVAULT device:

 After you create the new password you will need to format the SVAULT device.

To Format in Windows:

  1. Right-click “My Computer” and then click manage from the Windows desktop. In the computer manage window, click disk management.
  2. Right-click the Unknown/Not Initialized disk, in the blank area under the unallocated section, and then click Initialize disk.4-2
    4-2-2
  1. We would advise selecting the MBR partitioning scheme for best cross platform compatibility:

4-3
 

  1. Now right click the hatched area under the unallocated section, and then click New Simple Volume, and follow the instructions. For better compatibility, choose a FAT type format.

4-4-1

Format in Mac OS:

The tool used to format the hard drive on Mac OS X is the Disk Utility. You can find it inside the Utilities folder.

4-4

 

For more information on product support, please contact us:

Tel: +1-408-634-8078

Email: support@vaultumllc.com